This is really a big deal. Citi appears to be aggressively trying to do the hard work, the work of keeping people in their homes. Citi actually reports their progress in helping homeowners stay in their homes every 3 months, whereas the other larger banking institutions do not.
Citi is also the first major bank advocating principal forgiveness on homes that have lost a lot of value and left the homeowner upside down. You can read the entire article at the Wall Street Journal by clicking on this sentence.
