Chase Bank REFUSES my first REQUEST for Arbitration over their 2% to 5% raise in the monthly minimum payment.

I requested an arbitration hearing against Chase bank's raise in the monthly minimum payment from 2% to 5% for customers who were never late making their low interest loan payments, I am entitled to one, no?

According to Chase bank, I am not entitled to arbitration??? huh? I will be corresponding directly with Chase Bank in the next few days by mail over this matter.

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